You must now either pay or appeal, you cannot do both.

What to do next will be shown on the Parking Charge and detailed below. If you ignore the notice you may lose the option to pay at the reduced rate.

DO NOT IGNORE A PARKING CHARGE – IT WILL NOT GO AWAY!

All vehicles issued with a Parking Charge are photographed for evidential purposes and if unpaid the registered keeper’s details may be requested from the Driver and Vehicle Licensing Authority (D.V.L.A)

Once the Parking Charge is issued it cannot be cancelled by a parking attendant. Threatening behaviour, verbal or physical abuse towards attendants will not be tolerated, and will be reported to the Police. Although we appreciate that you may be upset or annoyed at receiving a Parking Charge, we will only cancel a ticket when it is justifiable and valid to do so.

Failure to pay your Parking Charge may result in action being taken under the relevant legislation to recover the charge, so what action will be taken?

After 14 days
You lose the right to pay at the discounted sum starting with the date on which the Parking Charge was issued.

After a further 14 days
Details of the keeper may be requested if not already and a reminder sent (The fee will now be full amount).

After a further 14 days
A final reminder sent and if remains unpaid the debt may be passed to our Debt Recovery Company. After this time any action taken will depend on the the Debt Recovery Company and all queries will now be dealt with by them.

You should not ignore any correspondence sent to you with regards to the Parking Charge, and should read it carefully, it is in your best interests to do so.

Please remember it is your responsibility to ensure payment is received within the specified time period.

Do not ignore it!

Details of how to pay and what to do next are also shown on the PC (Parking Charge).

Payment methods

Online

Click here to make a payment online via a secure site

You will require a valid credit/debit card and both your PC number and vehicle registration number to make payment.

When paying online please ensure you enter the card holders details accurately and that you complete all required fields.

By Phone

Payment by debit/credit card (by phone) 03333 201858 Press option 1 for the automated payment line.

This telephone number is for payments and enquires only. Appeals and challenges will not be discussed or processed by contacting this phone number.

Payment by credit/debit card online or by phone (MasterCard, Visa, Maestro, Electron, Solo, Delta or Switch – unfortunately we cannot accept Diners Card or American Express).

By Post

Payment by cheque or postal order (cheques made payable to NSGL) and send to the address shown below.

Always include details of the PC (Parking Charge) number and vehicle registration number with any payment. Please write the PC (Parking Charge) number and vehicle registration number  on the reverse of the cheque/postal order.

Please do not send cash, bank notes or blank cheques/postal orders as responsibility cannot be taken for loss.

Address to send payments to:
NSGL Parking
Unit 10
Twigworth Court Business Centre
Tewkesbury Road
Gloucester
GL2 9PG

For all contraventions the amount is as stated on the Parking Charge and signage in the area you received the Notice. A discount is offered in line with the code of practice if the notice is paid within 14 days of the date of issue. If payment is not made within this time the discounted rate is no longer available.

After 28 days if the Parking Charge is not paid or appealed the matter may be referred to a debt collection agency and additional charges added.

To view details of your PC (Parking Charge) click the link below and you will be directed to the appeal page.

Enter your details, you will require both your vehicle registration and full PC (Parking Charge) number. You will then be able to view the general details of your PC and the evidence photos taken. You can click on the images to enlarge them. If you do not wish to pay, appeal or transfer liability at this time close the page in your browser.

(you will not be required to pay to view the details or images taken as evidence).

If you would like to appeal after viewing the evidence click the ‘Appeal the PCN’ button at the bottom of the page to complete the appeal form or if you prefer to appeal via an alternative method please see the details on the Parking charge or in the “What happens if I dispute a Parking Charge? Can I Appeal” section of the FAQs.

After viewing the evidence you wish to transfer the liability to the driver click the ‘Enter liable party details’ button at the bottom of the page to be redirected to the payment portal or if you prefer to contact us via an alternative method please see the details on the Parking charge or in the ‘I was not the driver at the time’ section of the FAQs.

If you would like to pay after viewing the evidence click the ‘Pay the PCN’ button at the bottom of the page to be redirected to the payment portal or if you prefer to pay via an alternative please see the details on the Parking charge or in the ‘How can I pay a Parking Charge’ section of the FAQs.

Click here to view the details of the parking charge online

Yes (In most cases).

The blue badge scheme privileges are for parking on-street and some council owned car parks and are not applicable on private land (including parking on Double yellow lines and private restricted areas & roadways) however some sites may offer Blue Badge concessions so please check the signs on each site.

A booklet is supplied with every blue badge giving details of correct usage.

Appealing a notice:
You can pay or appeal a Parking notice, you cannot do both. All appeals and transfers of liability must be put in writing and must be received within 28 days of the date of the original notice.
Appeals and transfers of liability received after this time may not be accepted.

Appeals cannot be presented in person or via the telephone. This is to ensure the appeal is recorded in your own words and a record kept for future reference.

Please include all information and corroborating evidence to assist with the assessment of your appeal (including Notice number and Vehicle registration to ensure the appeal is assigned correctly).
The notice and the amount of the charge will be placed on hold until an appeal outcome is provided – you will be advised in writing (within 28 days). If your appeal is rejected, you will be offered the applicable amount of the charge for a further 14 days. You will also be provided with details of how to further appeal to an independent appeals service, POPLA (Parking On Private Land Appeals) along with a unique reference number.
Should you appeal to POPLA, and your appeal is declined if made after the 14 day reduced period, you will not be able to pay at the discounted rate.

Please note:
POPLA will not accept an appeal if you have not appealed to ourselves in the first instance.

Appeal Online: via the link below and select “Appeal the PCN” button at the bottom of the page and follow the instructions to complete the form.

Click here to Submit an appeal online

Appeal by Email: appeals@nsglparking.co.uk.

Appeal by post to the address below

Postal address to send Appeals to:
NSGL Parking
Unit 10
Twigworth Business Centre
Tewkesbury Road
Gloucester
GL2 9PG

Transfer of liability
If you were not the driver at the time, you should tell us the name and current postal address of the driver and pass the notice to them, once this information is received, we will pursue the driver.

Transfers of liability must be put in writing and must be received within 28 days of the date of the original notice.
If after this time the amount due has not been paid in full or appealed and we do not know both the name and current address of the driver we may have the right to recover any unpaid part of the notice from you.

Should you provide an incorrect Name and address for service, or identify someone who denies they were the driver, we may pursue you for any amount that remains unpaid.

Please do this in writing to the below address, or via the form at the appeal link below:

Online: via the link below and select “Enter a liable Party details” button at the bottom of the page and follow the instructions to complete the form.

Click here to Submit an transfer of liability online

by post to the address below

Postal address to send transfer of liability to:
NSGL Parking
Unit 10
Twigworth Business Centre
Tewkesbury Road
Gloucester
GL2 9PG

No.

To remain compliant with our code of conduct, challenges to the issuing of a Parking Charge can only be dealt with formally by appealing in writing, by completing the online appeals form or by email.

You will receive a response to your appeal and a decision made within 28 days.

No.

To remain compliant with our code of conduct, challenges to the issuing of a Parking Charge can only be dealt with formally by appealing in writing or by email. You will receive a response to your appeal and a decision made within 28 days.

Unpaid Parking Charge Notice’s are referred to our Debt Recovery Company.

If the Parking Charge has passed to the Debt Recovery Company please deal with the matter directly through them.

Please speak directly to the Debt Recovery Company an appeal may be accepted.

Definition of a Complaint

This not intended to be used as a method for motorists to appeal a Parking Charge (PC).  Matters relating specifically to appeals must be made in writing as instructed on the notice itself.

If a complaint is received that is considered to be or includes an appeal against the validity of an PC, we will treat it as an appeal and advise the customer of this, unless we are informed that the customer does not wish it to be so handled.

Our definition of a complaint is something about the quality of the service provided by an organisation, its processes and/or the behaviour of its staff.

Our definition of an appeal – correspondence shared against the decision of an organisation – in this instance, the decision to issue a Parking Charge – where a change to that decision is required.

How to make a Complaint

Customers who wish to make a complaint must do so in writing or via email.  This is to ensure we know exactly what the nature of the complaint is and this reduces the possibility of ambiguity or of the customer’s complaint not being correctly recorded over the telephone.  The complaint will then be registered onto our system and a unique reference code generated.

Once the complaint has been received, we will acknowledge the complaint within 14 days and provide the unique reference code.  The acknowledgement will be sent to the name and address or email provided.  In the absence of valid contact details, it may not be possible to process a complaint or process it within the published timeframes.

We will respond to complaints within 28 days of receipt.  In some cases, however, the allotted timeframe could be extended due to the nature of the complaint and the complexities surrounding any investigation.  If we are unable to reply to the complaint within 28 days, the customer will be written to, to advise of progress.

A complaint must be made in writing via email or post:

Email: admin@nsglparking.co.uk

Postal Address: Unit 10 Twigworth business park Tewkesbury road Gloucester GL2 9PG.

The complaint must be made within 56 days of the incident taking place.

How Complaints will be recorded

Complaints will be recorded on a complaint’s register and kept on file for 36 months and these will be available on request to authorised bodies.  The details that will be retained will be:

• Date of complaint
• Copy of complaint
• Copy of all correspondence
• The outcome
• Details of any corrective action required

All personal data will be redacted in line with UK Data protection (GDPR) requirements.

The complaints register will be reviewed every 12 months to identify trends and training opportunities.

Escalation Process

Stage one
In the event that the customer is not satisfied with the handling of the complaint, the complaint can be escalated to The Operations Director.   The Operations Director will acknowledge the escalated complaint within 14 days.  A full response to your complaint will be issued within 28 days unless exceptional circumstances have been identified.  If more time is needed, the customer will be written to with an update.

Stage two
If the customer remains dissatisfied with our determination of the complaint, we will provide you with the details to enable you to complain to our Accredited Trade Association  (full details will be provided at the appropriate time).

In order to escalate a complaint to our Accredited Trade Association, the customer must supply our  Accredited Trade Association with a copy of our final complaint response.

Our Accredited Trade Association will not review escalated complaints where this is not provided by the customer.

By entering, waiting and remaining on the car park or parking restricted area, the driver enters a contract with us to comply with the terms and conditions of the area and to pay any parking charge that may becomes due.
The driver, having entered a contract with us agrees to the collection, processing and storage of personal data for the purpose of enforcement; to ensure they have complied with the terms and conditions and to enable enforcement as required; and for car park management (for example reporting on vehicle turnover and repeat visits).
We may obtain details from the DVLA of the registered keeper of the vehicle, through the ‘reasonable cause’ request of pursuing an outstanding private parking charge. We have a legitimate interest to process data relating to the vehicle keeper in order to ascertain the identity of the driver, subject to the protection of freedoms act 2012.

Our full privacy notice which includes your rights under current data protection legislation and how to contact us can be found here or calling 03333 201 858 (call charges will apply) and select the option to hear our privacy policy.

We are a member of the British Parking Association and further information can be found on their website via the link below:

British parking association website

The sector single code of practice page via the link below:

Private parking sector single  Code of Practice

For free confidential debt advice, you can contact: