Know your rightsParking tickets issued by this company are called Parking Charge Notice’s or PCNs. They do not result in a criminal record or points on a driving license. They are separate from a Fixed Penalty Notice, issued by the Police and Traffic Wardens.

A Parking Charge Notice is issued when a driver parks a vehicle in contravention of the Terms and Conditions stated onsite via signs at the entrance and in other places around the site.

What should I do if I get a Parking Charge Notice?

You must now either pay or appeal, you cannot do both.

What to do next will be shown on the Parking Charge Notice and detailed below.
If you ignore the notice you may lose the option to pay at the reduced rate.


All vehicles issued with a Parking Charge Notice are photographed for evidential purposes and if unpaid the registered keeper’s details may be requested from the Driver and Vehicle Licensing Authority (D.V.L.A)

Once the Parking Charge Notice is issued it cannot be cancelled by a parking attendant. Threatening behaviour, verbal or physical abuse towards attendants will not be tolerated, and will be reported to the Police. Although we appreciate that you may be upset or annoyed at receiving a Parking Charge Notice, we will only cancel a ticket when it is justifiable and valid to do so.

Unpaid Parking Charge Notice?

Failure to pay your Parking Charge Notice may result in action being taken under the relevant legislation to recover the charge, so what action will be taken?

After 14 days (or 16 days for a PCN issued by Post)
You lose the right to pay at the discounted sum starting with the date on which the Parking Charge Notice was issued.

After a further 14 days
Details of the keeper may be requested if not already and a reminder sent (The fee will now be full amount).

After a further 14 days
A final reminder sent and if remains unpaid the debt may be passed to our Debt Recovery Company. After this time any action taken will depend on the the Debt Recovery Company and all queries will now be dealt with by them.

You should not ignore any correspondence sent to you with regards to the Parking Charge Notice, and should read it carefully, it is in your best interests to do so.

Please remember it is your responsibility to ensure payment is received within the specified time period.

Do not ignore it!

How can I pay a Parking Charge Notice?

Details of how to pay and what to do next are also shown on the PCN (Parking Charge Notice).

Payment methods


Click here to make a payment online via a secure site

You will require a valid credit/debit card and both your PCN number and vehicle registration number to make payment.

When paying online please ensure you enter the card holders details accurately and that you complete all required fields.

By Phone

Payment by debit/credit card (by phone) 03333 201858 Press option 1 for the automated payment line.

This telephone number is for payments and enquires only. Appeals and challenges will not be discussed or processed by contacting this phone number.

Payment by credit/debit card online or by phone (MasterCard, Visa, Maestro, Electron, Solo, Delta or Switch – unfortunately we cannot accept Diners Card or American Express).

By Post

Payment by cheque or postal order (cheques made payable to NSGL) and send to the address shown below.

Always include details of the PCN (Parking Charge Notice) number and vehicle registration number with any payment. Please write the PCN (Parking Charge Notice) number and vehicle registration number  on the reverse of the cheque/postal order.

Please do not send cash, bank notes or blank cheques/postal orders as responsibility cannot be taken for loss.

Address to send payments to:
NSGL Parking
The Old Accounts Block
Permali park
Bristol road

How much will a Parking Charge Notice cost?

For all contraventions the amount is as stated on the Parking Charge Notice and signage in the area you received the Notice. A discount is offered in line with BPA code of practice if the notice is paid within 14 days (16 days for PCN’s issued by post) of the date of issue. If payment is not made within this time the discounted rate is no longer available.

After 28 days if the Parking Charge Notice is not paid or appealed the matter may be referred to a debt collection agency and additional charges added.

How can I view my PCN (Parking Charge Notice)?

To view details of your PCN (Parking Charge Notice) click here and you will be directed to the payment page.

Enter your details, you will require both your vehicle registration and full PCN (Parking Charge Notice) number. You will then be able to view the general details of your PCN and the evidence photos taken. You can click on the images to enlarge them. If you do not wish to pay at this time click the back button in your browser to return to this page.

(you will not be required to pay to view the details or images taken as evidence).

If you would like to pay click the ‘Submit’ button to continue the payment process.

Click here to go to payment page to view PCN details

I am a blue badge holder, do I have to pay?

Yes. The blue badge scheme privileges are for parking on-street only and some council owned car parks and are not applicable on private land. A booklet is supplied with every blue badge giving details of correct usage.

On some local private land privileges may be given so please read the signs onsite.

What happens if I dispute a Parking Charge Notice? Can I Appeal?

Please Note:
You must either pay or appeal you cannot do both. If you pay whilst it is under appeal the Parking Charge Notice and appeal will be marked as closed. No further correspondence will be sent.

All persons issued with a parking charge notice can appeal following the procedure below:

  1.  Appeals MUST be in writing or by email as soon as possible after receipt of the notice detailing the reasons why you believe it has not been appropriately issued.
    (They will not be dealt with over the phone or in person only written or emailed appeals or appeals sent through our appeals form will be processed).
    Appeals received after 14 days from the date of issue of the ticket may lose the right to pay the reduced amount.
  2. Appeals must state the parking charge notice number and vehicle registration along any supporting evidence.
  3. Once the appeal has been received processing of the parking charge notice will be put on hold and no further charges incurred whilst the appeal is being investigated.
  4. Appeals will be acknowledged within 14 days and a decision of the outcome made within 35 days.
  5. Following communication of the outcome of the appeal, payment, if still required must be made within the period stated.
  6. Failure to pay within 28 days may result in the debt being passed to our Debt Recovery Company, at which time the matter must be dealt with through them directly.
  7. If your appeal to us is unsuccessful we will provide you with the information needed to lodge an appeal with POPLA should you wish to do so. You cannot appeal directly to POPLA and must submit your appeal initially to us in writing, by email or by completing our appeal form online.
    (If you paid the Parking Charge Notice prior to appealing you will not be able to appeal to POPLA).

Submit an appeal online

Postal address to send Appeals to:
NSGL Parking
The Old Accounts Block
Permali park
Bristol road

Can I come to your office to discuss my Parking Charge Notice or appeal?

No. To remain compliant with our governing body, the BPA, challenges to the issuing of a Parking Charge Notice can only be dealt with formally by appealing in writing or by email. You will receive a written or emailed response within 14 days and a decision made within 35 days.

Can I discuss my Parking Charge Notice or appeal over the telephone?

No. To remain compliant with our governing body, the BPA, challenges to the issuing of a Parking Charge Notice can only be dealt with formally by appealing in writing or by email. You will receive a written or emailed response within 14 days and a decision made within 35 days.

Unpaid Parking Charge Notice’s are referred to our Debt Recovery Company.

I’ve been contacted by the Debt Recovery Company.

If the Parking Charge Notice has passed to the Debt Recovery Company please deal with the matter directly through them.

Can I dispute the Parking Charge Notice now it has been passed to the debt Recovery Company?

Please speak directly to the Debt Recovery Company an appeal may be accepted.

Data Privacy?

By entering, waiting and remaining on the car park or parking restricted area, the driver enters a contract with us to comply with the terms and conditions of the area and to pay any parking charge that may becomes due.
The driver, having entered a contract with us agrees to the collection, processing and storage of personal data for the purpose of enforcement; to ensure they have complied with the terms and conditions and to enable enforcement as required; and for car park management (for example reporting on vehicle turnover and repeat visits).
We may obtain details from the DVLA of the registered keeper of the vehicle, through the ‘reasonable cause’ request of pursuing an outstanding private parking charge. We have a legitimate interest to process data relating to the vehicle keeper in order to ascertain the identity of the driver, subject to the protection of freedoms act 2012.

Our full privacy notice which includes your rights under current data protection legislation and how to contact us can be found here or calling 03333 201 858 and select the option to hear our privacy policy.